Refund policy

Last updated: [05.08.2026]

At The Muse Diary, we want to make your shopping experience simple and transparent. This return policy applies to purchases made through our online store.

European Union 14-Day Right of Withdrawal

If you are a consumer located in the European Union, you have the right to withdraw from your purchase within 14 days without providing any reason.

The withdrawal period expires 14 days after the day you, or a person designated by you (other than the carrier), receives the goods.

To exercise your right of withdrawal, you must contact us before the withdrawal period expires.

Please contact us at:

Email: themusediaryshop@gmail.com

Please include:

Your full name
Order number
The item(s) you wish to return
A clear statement that you wish to withdraw from your purchase

After receiving your request, we will provide return instructions.

Return Conditions

To be eligible for a return, the item must:

Be unused
Be in the same condition as when you received it
Include original packaging and tags
Be suitable for resale as new

You are responsible for ensuring that the returned item is securely packaged to prevent damage during shipping.

Items returned without contacting us first may not be accepted.

Return Address

To return an item, please contact us first at:

Email: themusediaryshop@gmail.com

After your return request has been approved, we will provide the return address and further return instructions.

Please do not send any returns before receiving instructions from us.

Return Shipping Costs

The customer is responsible for all return shipping costs.

Return shipping costs are not refundable.

The customer is responsible for choosing a suitable shipping method and ensuring that the returned package reaches us safely.

If you receive a damaged, defective, or incorrect item, please contact us before returning the product so we can review the issue and provide assistance.

Refunds

Once we receive and inspect the returned item, we will notify you whether your refund has been approved.

If approved, your refund will be processed using the original payment method used for the purchase.

Refunds include:

The price of the returned item
The original standard delivery cost paid by the customer

Additional costs for upgraded or express shipping options are not refundable.

Refunds will be processed without unnecessary delay after we have received and inspected the returned goods.

Please note that your bank or payment provider may require additional processing time before the refund appears in your account.

Damaged or Incorrect Items

Please inspect your order when it arrives.

If your item is damaged, defective, or you received the wrong item, please contact us as soon as possible:

Email: themusediaryshop@gmail.com

Please include your order number and photos of the issue so we can investigate and assist you.

Exceptions to the Right of Withdrawal

The right of withdrawal does not apply to:

Products made according to customer specifications
Personalized or customized products
Sealed products that are not suitable for return due to health or hygiene reasons if the seal has been broken
Other products where exceptions apply under applicable consumer protection laws