Shipping policy

Last updated: August 5, 2026

At The Muse Diary, we aim to process and deliver your order as quickly as possible.

Because our products may have different processing and delivery times, the estimated delivery information for each product is displayed on the individual product page and/or during checkout.

Order Processing

Orders are processed after payment has been successfully completed.

Processing times may vary depending on the product ordered.

The estimated processing time for each product is provided on the product page where applicable.

Once your order has been shipped, you will receive a shipping confirmation email.

Delivery Times

Delivery times vary depending on:

The product purchased
Your delivery location
The selected shipping method

Estimated delivery information is provided on the relevant product page and/or during checkout before you complete your purchase.

Delivery times are estimates and may be affected by circumstances outside our reasonable control, including shipping carrier delays, customs procedures, weather conditions, or other unexpected events.

Shipping Costs

Shipping costs are calculated and displayed during checkout before payment is completed.

The available shipping options and costs depend on your location and order details.

Tracking Information

Where tracking is available, tracking details will be sent to you by email after your order has been shipped.

Please allow some time for tracking information to update after shipment.

Incorrect Shipping Information

Customers are responsible for providing accurate delivery information at checkout.

If incorrect information is provided, please contact us as soon as possible.

Delayed or Missing Orders

If your order has not arrived within the estimated delivery timeframe provided for your product, please contact us:

Email:

themusediaryshop@gmail.com

We will assist you in checking the status of your order.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.

Please provide your order number and relevant details so we can assist you.

Customs and Import Charges

For deliveries outside the European Union, customs duties, taxes, or import charges may apply.

Any applicable customs fees are the responsibility of the customer unless otherwise stated.

Contact

For questions regarding shipping, please contact: